Legal
Our privacy policy, cookie policy and terms of service.
Privacy Policy
What personal data Good Old Clean collects when you contact us or book a clean, how we use it and the rights you have.
Who we are
Good Old Clean Limited ("Good Old Clean", "we") is a cleaning company registered in England and Wales, company number 11909708. Its registered office is 96 Hornsey Road, London, N7 7NJ, and it cleans across all of London. We decide how your personal data is used, so we are the data controller.
What data we collect
If you use the contact form on this website, it sends your name, email address, optional phone number and message to our inbox.
When you contact us on WhatsApp, we receive your name, phone number and the messages you send, which may include the address of the property, its size, the date you need and photos of the rooms.
From that conversation or form message we keep only your phone number and your email address. The address, dates and photos you send are used to quote and arrange the clean and stay in the WhatsApp chat. This website has no account and no advertising.
We count visits with Cloudflare Web Analytics, which sets no cookies and does not identify you.
Why we use it
We use your data to answer your questions, give you a quote, arrange and carry out the clean, and handle a re-clean if you report that something was missed. The legal basis is the contract you ask us to enter into with you, and our legitimate interest in running the business and keeping proper records.
We do not sell your data.
Who we share it with
Your booking details are shared with the cleaners who do the job. For carpet cleaning, they are shared with the specialist partner team that carries out the work. Messages travel through WhatsApp, which is run by Meta under its own privacy policy.
The Google reviews on the site are shown with a Trustindex widget, which receives your IP address when the page loads, the website is served by Cloudflare, which processes technical data such as IP addresses to deliver and protect it, and the contact form uses Cloudflare Turnstile to check for bots, which processes technical data such as your IP address.
Some of these providers may process data outside the UK, under their own safeguards for international transfers. We may also share data where the law requires it.
How long we keep it
We keep your phone number and email address for up to six years, for our accounting and tax obligations, and then delete them.
Your rights
You can ask to see the data we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive a copy. Send your request on WhatsApp or by email to info@goodoldclean.co.uk and we will answer within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookie Policy
Which cookies and similar technologies may be used when you visit this website.
Cookies we set
Good Old Clean does not set any cookies of its own on this website. There is no login, no shopping basket and no advertising. We count visits with Cloudflare Web Analytics, which sets no cookies and does not track you across other websites.
Third-party content
Our Google reviews are shown with a widget from Trustindex. The widget sets no cookies when the page loads, and Trustindex has its own cookie policy. The contact page uses Cloudflare Turnstile to check for bots, which processes technical data such as your IP address.
Links to WhatsApp, Facebook and Instagram take you to those services, which have their own policies.
Managing cookies
You can block or delete cookies in your browser settings. The website works without them; the reviews widget may not show if you block it.
Terms of Service
The terms that apply when you book a clean with us.
About these terms
These terms apply when you book a clean with Good Old Clean Limited, company number 11909708, registered in England and Wales. Its registered office is 96 Hornsey Road, London, N7 7NJ, and it cleans across all of London. By confirming a booking you agree to them.
Quotes and prices
Prices on this website are starting prices. Your price is set by the size and condition of the property and the service you choose, and it is agreed with you on WhatsApp before the clean is booked.
Booking and access
A booking is confirmed when we agree the date, time and price with you on WhatsApp and the 50% advance payment is made. Please make sure the team can get into the property at the agreed time. Please tell us about pets, children, allergies or fragile items before the visit.
Carpet cleaning is carried out by a specialist partner team that Good Old Clean arranges for you.
Changes and cancellations
If you need to change or cancel a booking, tell us on WhatsApp as early as possible so we can offer the slot to someone else. We work 7 days a week and will try to find a new date that suits you.
If you cancel at least 36 hours before the clean, we refund the 50% advance in full. If you cancel less than 36 hours before, the advance is kept to cover the slot we held for you.
Re-clean guarantee
Re-clean guarantee: if anything is missed, send us photos the same day and we come back within 72 hours to fix it at no extra cost. The re-clean covers the cleaning on the agreed checklist, not damage. It applies only to end of tenancy and deep cleaning.
We do not guarantee the outcome of a deposit or an inventory check: that depends on your tenancy agreement and the landlord.
Payment
We ask for 50% of the agreed price in advance to confirm the booking, and the remaining 50% straight after the clean.
Contact
Questions about these terms can be sent on WhatsApp to +44 7568 691322 or by email to info@goodoldclean.co.uk.