Privacy Policy

This Privacy Notice describes how Good Old Clean collects, uses, and processes your personal data when you use our website, interact with our services, or apply for work opportunities. We are committed to protecting your privacy and handling your data transparently, in line with the requirements of the General Data Protection Regulation 2016 (“GDPR”) and the Data Protection Act 2018 (“DPA”).

1. About This Notice

This policy notice outlines our practices regarding the collection and processing of personal data. It applies to all visitors to our website (www.goodoldclean.co.uk), individuals who enquire about or book our cleaning services, and those who apply for work opportunities with us.

2. Definitions of Terms Used in This Notice

  • ‘Personal data’: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • ‘Processing’: Any operation or set of operations which is performed on personal data or on sets of personal data, whether by electronic system or paper-based system, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • ‘Pseudonymisation’: The processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
  • ‘Controller’: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. For the purposes of this Privacy Notice, Good Old Clean is the data controller.
  • ‘Processor’: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • ‘Third party’: A natural or legal person, public authority, agency or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
  • ‘Consent’: Of the data subject means any freely given, specific, informed, and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to you.

3. Who We Are and How You Can Contact Us

This website is operated by Good Old Clean. Our registered office address is at 96 Hornsey Road, London, N7 7NJ.

For the purposes of this Privacy Notice, Good Old Clean is the data controller for the personal data collected via www.goodoldclean.co.uk. This means we determine the purposes and means of processing your personal data.

You can contact our data protection representatives by emailing us at info@pisoria.com or by calling us at 02035761099.

4. Personal Data We Collect From You

We collect personal data to provide and improve our services, manage work opportunities, and operate our business effectively.

A. If you are a customer enquiring about or booking a cleaning service:

We collect the following personal data:

  • Your salutation, first name, surname.
  • Phone number(s), email address.
  • Property address (including company name if applicable).
  • Preferred contact method and preferred cleaning requirements.
  • Details of the service requested (e.g., End of Tenancy, Deep Clean, frequency, hours).
  • How you heard about us (non-personal data).

B. If you enter into a contract with us for a cleaning service (additional data):

  • Payment Information:
    • Bank transfers/Direct Debits: Bank account sort-code and account number.
    • Credit/Debit Card Payments: We use PCI DSS compliant third-party payment service providers. We do not store your full credit/debit card information directly.
  • Service Preferences: Specific cleaning day/time, frequency of service, number of hours per clean, specific instructions for the property.

C. If you are enquiring about or applying for work opportunities as a cleaner:

  • Your details: Salutation, first name, surname, phone number(s), email address, date of birth, preferred working hours, and relevant work experience.
  • Referee details: Relationship between you and the referee, referee’s full name, contact phone number, and email address. (Please ensure you have obtained permission from your referee to share their details with us).
  • Right to Work in the UK information and proof of identity: National Insurance number, passport and work permit details, birth certificate (in absence of passport), driving license, marriage certificate or deed poll information, 3rd party proof of address (e.g., utility bills, bank statements, council tax bill).
  • 3rd Party emergency contact details: Contact’s name, phone number, and relationship (e.g., parent, partner, friend). (Please seek permission from the 3rd party to share their contact information with us).
  • Special Category Personal Data (if applicable and with explicit consent): Nationality, details of any spent or unspent criminal offences or cautions (e.g., DBS details), health-related details (e.g., smoker/non-smoker, pet allergies, relevant physical or mental health conditions).
  • How you heard about us (non-personal data).

5. How We Use Your Personal Data and Our Lawful Basis

We process your personal data based on specific lawful bases under GDPR:

  • Performance of a Contract:
    • To provide the cleaning services you have requested or booked.
    • To manage your cleaning service preferences and schedule.
    • To process payments and refunds.
    • To manage your application if you are seeking work opportunities as a cleaner and to facilitate your work with us if successful.
  • Legitimate Interests:
    • To respond to your enquiries and provide information about our services.
    • To understand how customers heard about us (for marketing effectiveness).
    • To short-list suitable candidates for work opportunities.
    • To maintain records for business operations, analysis, and improvement.
    • To protect our rights, property, or safety, and that of our customers (e.g., fraud protection).
  • Legal Obligation:
    • To comply with statutory legal obligations (e.g., tax laws, Right to Work in the UK laws, financial regulations).
  • Consent:
    • Where explicitly given, for specific purposes such as direct marketing (if applicable) or processing special category personal data. You can withdraw consent at any time.
  • Vital Interests:
    • In cases of emergency, to contact your nominated 3rd party emergency contacts.

6. How We Share Your Personal Data With Others

In the day-to-day running of our website and operations, your personal data may be shared with the following recipients:

  • Our Cleaners/Service Providers: Limited personal data (your name, property address, preferred contact telephone number, and cleaning instructions) will be shared with the specific cleaner(s) assigned to provide your cleaning service.
  • Payment Service Providers: Third-party providers (e.g., Stripe, PayPal) used to process credit/debit card payments or direct debits.
  • Booking/CRM Systems: Third-party software providers we use to manage customer bookings, inquiries, and relationships.
  • Referencing Services: Third-party companies (e.g., Vouch) if we use them for tenant or cleaner referencing.
  • Analytics Providers: (e.g., Google Analytics) to understand website usage. Data is typically anonymized or aggregated.
  • Marketing Platforms: (e.g., Facebook, Google Ads) for advertising and audience targeting. Data is typically anonymous or pseudonymised.
  • Cloud Hosting/IT Service Providers: Companies that provide our website hosting, email services, or other IT infrastructure.
  • Professional Advisors: Our legal, accounting, or other professional advisors when necessary.
  • Legal & Regulatory Bodies: If we are under a duty to disclose your personal data to comply with a legal obligation, or to enforce our terms and conditions, or to protect our rights.
  • Prospective Buyers: If we sell any business or assets, your personal data may be disclosed to the prospective buyer.

7. Cookies and Other Web Tracking Activities

Our website uses cookies and similar tracking technologies to function effectively, understand website usage, and for marketing purposes. A cookie is a small text file downloaded onto your device when you access our website.

We will ask for your consent to use non-essential cookies when you visit our website. You can manage your cookie preferences through our cookie consent banner.

Common types of cookies/trackers we use (please review and update based on your actual usage):

  • PHP Session ID: Essential for website functionality (e.g., keeping track of your session).
  • Google Analytics: Tracks how you use our website (e.g., pages visited, device type). IP addresses are anonymized.
  • Microsoft Bing Ads: Tracks transaction completion and promotes our business via Bing Ads.
  • Live Chat: Enables in-browser chat service, tracking chat history and visitor details (where provided).
  • Cookie Consent Status: Records your consent preferences for cookies.
  • Facebook Pixel: Collects data for Facebook ad optimization, audience building, and remarketing.
  • Adzuna: Tracks performance of recruitment advertisements placed on Adzuna.co.uk.

If you choose to disable cookies, some features of our website may not work correctly.

8. How Long We Keep Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Online enquiries/Phone call back requests: Typically retained for [e.g., 12 months] from the date of enquiry to allow for follow-up and identification if you return. After this, data may be anonymized for statistical purposes.
  • Customer contract data: Retained for the duration of your cleaning service contract, and for a minimum of 12 after your service ends. Financial records (e.g., related to payments) are typically retained for 5 years to comply with tax and accountancy laws.
  • Cleaner recruitment forms (unsuccessful candidates): Retained for 1 year to identify applicants should they reapply.
  • Cleaner recruitment forms (successful candidates/contractors): Retained for the duration of the contract, and for 6 years for tax/work/wage-related records, and 2 years from termination for Right to Work checks.
  • Banking/Credit Card Information: Not stored directly by Good Old Clean (processed by third parties). Any paper records are securely shredded immediately after processing.

9. How We Keep Your Personal Data Safe

We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Using a data centre provider based within the UK that is both ISO27001 certificated and PCI DSS compliant (if applicable to your host).
  • Restricting access to personal data to authorised personnel on a ‘need-to-know’ basis.
  • Protecting access using IT access controls, such as user account permissions and strong passwords.
  • Applying the latest security patches to our IT systems.
  • Taking regular daily backups, which are encrypted and kept at a separate secure location.
  • Using SSL encryption on our website (https://).

10. Your Rights as a Data Subject

At any point while we are in possession of or processing your personal data, you have the following rights:

  • Right of access: You have the right to request a copy of the information we hold about you.
  • Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing: Where certain conditions apply, you have a right to restrict the processing.
  • Right of portability: You have the right to have the data we hold about you transferred to another organisation.
  • Right to object: You have the right to object to certain types of processing, such as direct marketing.
  • Right to object to automated processing, including profiling: You also have the right not to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: In the event that Good Old Clean refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All requests will be forwarded to any third-party processors involved in the processing of your personal data.

11. How You Can Make a Complaint

If you wish to make a complaint about how your personal data is being processed, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority, The Information Commissioner (“ICO”), and our data protection representatives.

We would be grateful if you would allow us to address your complaint or concern in the first instance by emailing info@goodoldclean.co.uk

To raise your concerns about our information rights practices directly with the ICO, visit https://www.ico.org.uk/concerns or call 0303 123 1113.

12. Updates to This Privacy Notice

We will review and update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by placing a prominent banner on our homepage for up to 2 weeks after the update. We will also include a summary of the changes at the top of the Privacy Notice for clarity.

This is version 1.0 of our Privacy Notice and was updated on 07 July 2025.

Disclaimer: This Privacy Notice is a template provided for informational purposes only and should not be considered legal advice. It is essential to consult with a legal professional specializing in data protection and e-commerce law to ensure full compliance with all applicable regulations specific to your business operations.